The Day Spa by Chuan

V — 5/5 (via Google) Feb 11, 2026

While staying at the hotel I enjoyed the velvet experience package. 3 hours of relaxation, pampering and pure bliss. The massage was simply the best I’ve ever experienced and the facial left my skin glowing and hydrated. The staff are amazing. Exceptional customer service, friendly and highly knowledgeable. The products are also fantastic even on my sensitive, dry and mature skin.

ehhssh — 4/5 (via Google) Jan 7, 2026

Went here a week ago with my wife for a 60 minutes couples massage, which was gifted to us a while ago. The reception staff were kind and the massage by the two therapists were great. Two things that has kinda bothered me alittle were related to cleanliness... 1. There was a cockroach just chilling out with me on the chair that I was sitting on in reception (whilst I was filling out digital consent on the ipad), and to be fair the reception staff apologised for... 2. The uncleanliness of the male changerooms... I did not have a clean slipper to slip into, just wore my own sandles throughout the duration, as well as the robes that were just all over the place. The changerooms are being shared with the spa and the pool and therefore everything is wet and smelly, but I think it can be managed a little better to elevate patrons experience.

Nin Roberts — 4/5 (via Google) May 18, 2024

I’m surprised by the low reviews of this spa. I had a great experience here, which was similar to the Chuan Spa at Langham Melbourne. I admit the spa rooms are small and there’s not many of them here (4-5?) so booking in advance is definitely required. It’s also right next to the massive famous pool so it’s understandable if you hear kids playing about if your spa reservation is on the weekend or during the afternoon where the pool is the busiest. My booking was at 3pm on the weekend and honestly with the ambient music inside the room I didn’t hear that much noise. The facial was fantastic and added bonus is that I didn’t realise it came with an extended head/scalp massage which was so good. Change rooms/showers were also small I admit but clean. The staff and service was excellent everybody was very soft spoken and polite and I enjoyed the nuts and health juice afterwards. The prices are pretty steep for your average facial/massage but once you consider that it’s part of Langham Hotels, it’s par for the course compared to other hotel spas. I’ll probably return for a special occasion.

Dani — 5/5 (via Google) May 15, 2025

Donna goes above and beyond to ensure a smooth and individualised treatment for every guest/ customer. I was impressed by her professionalism and dedication to her craft! True perfectionist and seems to take a lot of pride in her work and she is exceptionally good at it! I had a blissful deluxe manicure and pedicure where I fell asleep and woke up feeling refreshed, scrubbed to perfection! Thanks so much for such a wonderful experience!